With the ongoing threat from cybercriminals, IT support is a vital service for businesses of any size. A good IT support service provides protection against cyber-attacks, but also ensures businesses enjoy secure backups, network management, and more.
With an IT support team in place, businesses have peace of mind that their systems will stay up and run smoothly, and that if there’s a problem, there’s a qualified professional ready to help.
However, as well as providing top-quality support, how can IT support and services help your business to expand?
1) Saving on costs
With a professional IT managed service provider, you can either bring in IT support only when you need it on an ad hoc basis, or you can pay monthly for fully managed IT support that monitors and supports your system constantly. You can bring in an IT professional at any time of the day or night to fix problems as they occur and get your business back up and running again.
Either way, you don’t need to pay out a full-time salary, or more than one if you need a full IT team. You can simply hire in what you need, when you need it, with no contract.
This saves your business money which can be put to other uses, such as growing your business and increasing profits.
2) Protect Your Business
Buying in the business IT support that you need is cheaper by far than having no one to turn to when you have a problem. If technology fails, you can be left with no phone systems, no internet or intranet, and no way to communicate with customers or to deliver your products and services. Depending on how long it takes to find an IT professional to help, and how long the problem takes to fix, your business could be out of action for quite some time.
The impact of having such an outage can catastrophically affect your business, causing loss of reputation and loss of sales. Add in unexpected repair costs and you could have a serious problem.
With cybercriminals eager to get into businesses of any size to hack systems, steal data, and perhaps even demand a ransom for the safe return of files, no business can afford to be without professional IT support. A good IT support company can provide data protection and cyber security, reducing your risk of being hacked and of data being lost. Should an attack happen, your IT support team can help you get back up and running quickly, and help you create a disaster recovery plan to mitigate any problems.
With the right support in place, your company can keep costs down and focus on growing your business instead of worrying about preventable technology problems.
3) Save Time
You and your employees can focus on the day-to-day running of the business without having to spend time worrying about your IT needs or attempting to fix things yourself if things go wrong.
Good IT support allows you to get back to what you do best and focus on growing your business.
4) Look To The Future
A professional IT company will stay on top of the latest trends and technologies so you don’t have to. Not only do you not have to waste time keeping up with the latest cyber threats or possible new technologies, but you’ll have someone on hand to get advice from. Your IT support team can help you keep an eye on future technological developments and help you decide which technologies will suit your business, help it stay up to the minute, and help it expand.
Your customers will be left in no doubt that your company is at the cutting edge of things and taking steps to bring in the right technologies to give them the best customer experience.
5) The Cost Of IT Support
Every business is different and what they need in terms of IT support is different, so it’s impossible to provide a blanket figure that covers every business. There are also a number of factors that go into deciding a price, such as location, requirements, number of staff and computers, and the experience needed for the type of support you need.
However, if you are a smaller business and have a smaller team of people, you will pay less for IT support in general than larger companies, due to the lower number of users on your systems.
Fully managed 24x7 IT support provides a full service that covers network and system management and monitoring, software support, email management and security, cyber security, and more, depending on your service level agreement. This gives you not just problem solving as things come up, but pre-emptive management that can stop problems before they start.
A fully managed IT support service gives you a far higher return on investment than paying for individual types of IT support. With the time and money saved from using a professional team and peace of mind from knowing you’re covered 24/7, you can focus on what you’re good at and concentrate on taking your business to the next level.
If you’d like to discuss your IT support needs with a global company that supports businesses in over 150 countries, why not get in touch with our professional team at Orion247 today who specifically focus on the provision of Global Techs around the world. This means wherever your business is based, we can deliver you IT support, installation, project work and much more. Learn more about what we can do for you here.
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